In their statement they said: “Full Tilt Poker will strive to have better communication with its customers going forward”; let’s hope that that part is true as to date their handling of the situation has been abysmal and one wonders if they still carry any value to the online poker world after all they have done or rather haven’t done.
Their rather lame excuse was: “Full Tilt Poker apologizes for its lack of communication with its customers over the last month and a half, but it has been grappling with unexpected and complex legal and financial issues arising from Black Friday and its aftermath. In addition, the company has had to be circumspect about disclosing the progress of negotiations with potential investors because there is often a requirement of strict confidentiality.”
The statement went on to try assure customers that their funds were safe: “Full Tilt Poker’s number one priority remains the same: to secure an infusion of capital to repay all of its worldwide customers.”