Online Poker Room Support
We sent an email to the poker room support teams which Winallpoker.com promotes to see which room ranks the highest for their customer support.
Online Poker Room Support Results
| Poker Room | Time | Info | Friendliness | Live Chat | Tel Support | Total |
| Poker Stars | 16 minutes | 10 | 10 | 0 | 5 | 35 |
| Bodog Poker | 8 minutes | 10 | 8 | 0 | 5 | 33 |
| Doyles Room | 4 minutes | 10 | 7 | 0 | 5 | 32 |
| Full Tilt Poker | 2 hours 32 minutes | 10 | 9 | 0 | 5 | 31 |
| Pacific Poker | 24 hours + | 10 | 7 | 5 | 5 | 27 |
| LuckyAce Poker | 24 hours + | 10 | 7 | 5 | 5 | 27 |
| Titan Poker | 2 hours 59 minutes | 5 | 5 | 0 | 5 | 23 |
| Carbon Poker | 15 hours 18 minutes | 10 | 8 | 5 | 0 | 23 |
| Hollywood Poker | 24 minutes | 5 | 5 | 0 | 0 | 20 |
| Ultimate Bet | 8 hours 47 minutes | 7 | 5 | 0 | 0 | 20 |
| BWIN Poker | 22 minutes | 5 | 4 | 0 | 0 | 19 |
| Empire Poker | 1 hour 10 minutes | 5 | 4 | 0 | 0 | 18 |
| Tony G Poker | 1 hour 32 minutes | 0 | 3 | 0 | 5 | 17 |
| Paradise Poker | 24 hours + | 5 | 5 | 0 | 0 | 10 |
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Subject: Poker Room Support
What is the minimum first deposit at your poker room?
This email is a test to see the response times of various online poker rooms support team. Please respond with the answer to the question as soon as possible.
The Support team will be rated 1 to 10 for response time as well as their ability to answer the question in a friendly manner with the correct information.
Additional points will be added if the Poker Room has live chat and Telephone support which should be included into the response as a link/phone number to qualify.
Response Time: 1 – 10
Reply Information: 1 – 10
Friendliness: 1 – 10
Live Chat Support: 0 or 5
Telephone Support: 0 or 5
Total: 40
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Doyles Room Support
Response Time: 10 – Fastest response replied in 4 minutes
Reply Information: 10 – All information supplied
Friendliness: 7 – Slightly formal
Live Chat Support: 0
Telephone Support: 5
Total: 32/40
DoylesRoom minimum deposit :
Visa and Master Cards – $50
EwalletXpress and PIC-CLUb – $30
Western Union and Money Gram – $100.
Support Email: [email protected]
Telephone: 1-888-762-4192
UK toll free: 08000 51 67 37
Intl: +(506) 2253-3984
Live Chat support available
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Bodog Poker Support
Response Time: 10 – replied in 8 minutes
Reply Information: 10 – All information supplied
Friendliness: 8 – Slightly formal
Live Chat Support: 0
Telephone Support: 5
Total: 33/40
BodogPoker minimum deposit : $20
Deposit Options: Credit Card, Moneybookers, Click2Pay and NETeller
Support Email: [email protected]
Telephone:
00-800-1004-2004
00-268-480-6399
Live Chat support available
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Poker Stars Support
Response Time: 10 – replied in 16 minutes
Reply Information: 10 – All information supplied
Friendliness: 10 – Reply made me want to deposit
Live Chat Support: 0
Telephone Support: 5
Total: 35/40
PokerStars minimum deposit : $10
Support Email: [email protected]
Telephone:
PokerStars does not provide telephone support for general inquiries however for deposit assistance, email the Deposit Assistance Department: [email protected] (include your telephone number and a convenient time and they will call you back)
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Bwin Poker Support
Response Time: 10 – replied in 22 minutes
Reply Information: 5 – Basic information supplied
Friendliness: 4 – very formal
Live Chat Support: 0
Telephone Support: 0
Total: 19/40
BwinPoker minimum deposit : 10,00 EURO or equivalent depending on the country of residence.
Support Email: [email protected]
Telephone: 00350 200 47 196
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HollywoodPoker Support
>
Response Time: 10 – replied in 22 minutes
Reply Information: 5 – Basic information supplied
Friendliness: 5 – formal
Live Chat Support: 0
Telephone Support: 0
Total: 20/40
Hollywood Poker minimum deposit: $20
Support Email: [email protected]
Telephone:
UK +44 8000988223
CA/US +1 877-994-9757
Live Chat support available
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Empire Poker Support
Response Time: 9 – replied in 1 hour 10 minutes
Reply Information: 5 – Basic information supplied
Friendliness: 4 – very formal
Live Chat Support: 0
Telephone Support: 0
Total: 18/40
EmpirePoker minimum deposit : $25
Support Email: [email protected]
Telephone:
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Tony G Poker Support
Response Time: 9 – replied in 1 hour 32 minutes
Reply Information: 0 – didn’t answer question
Friendliness: 3 – formal and needs spelling lessons
Live Chat Support: 0
Telephone Support: 5
Total: 17/40
TonyG Poker minimum deposit: $20
Support Email: [email protected]
Telephone:
Toll Free (Canada) +1(888)300-3908
(International Number) +632-756-7944
Live Chat support available
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Full Tilt Poker Support
Response Time: 8 – replied in 2 hours 32 minutes
Reply Information: 10 – All information supplied
Friendliness: 8
Live Chat Support: 0
Telephone Support: 5
Total: 31/40
FullTilt Poker minimum deposit : $10 first deposit $30 thereafter.
Support Email: [email protected]
Telephone support for deposit assistance not for general inquires.
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UltimateBet Support UB
Response Time: 8 – replied in 2 hours 47 minutes
Reply Information: 7 – Basic information supplied with link to full details
Friendliness: 5 – formal
Live Chat Support: 0
Telephone Support: 0
Total: 20/40
UB minimum deposit: $10
Support Email: [email protected]
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Titan Poker Support
Response Time: 8 – replied in 2 hours 59 minutes
Reply Information: 5 – Basic information supplied
Friendliness: 5 – formal
Live Chat Support: 0
Telephone Support: 5
Total: 23/40
TitanPoker minimum deposit : $20 (20 Euro or 20 CAD)
Support Email: [email protected]
Telephone:
Canada Free Phone: +1-888-201-5684
UK Free Phone: +0-800-066-4320
International Phone: +63-2-756-7927
Live Chat support available in lobby.
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Carbon Poker Support
Response Time: 5 – replied in 15 hours 18 minutes
Reply Information: 10 – All information supplied
Friendliness: 8
Live Chat Support: 5
Telephone Support: 0
Total: 23/40
CarbonPoker minimum deposit :
Credit Card – $20
Click2Pay, ewalletxpress – $10
Support Email: [email protected]
Live Chat support available
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Pacific Poker Support
Response Time: 0 – replied after 24 hours
Reply Information: 10 – All information supplied
Friendliness: 7 – Slightly Formal
Live Chat Support: 5
Telephone Support: 5
Total: 27/40
PacificPoker minimum deposit :
Credit card, Moneybookers or Neteller – $30
webmoney or Moneto – $10
Paysafe card – $15
Support Email: [email protected]
Support Telephone: +350 200 437 03
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Lucky Ace Poker Support
Response Time: 0 – replied after 24 hours
Reply Information: 10 – All information supplied
Friendliness: 7 – Slightly Formal
Live Chat Support: 5
Telephone Support: 5
Total: 27/40
LuckyAce Poker minimum deposit :
Credit card, Moneybookers or Neteller – $30
webmoney or Moneto – $10
Paysafe card – $15
Support Email: [email protected]
Telephone:
Toll free numbers
UK 800 404 7748
Italy 800 788 596
Spain 900 974 595
France 800 904 063
Germany 800 182 6181
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Paradise Poker Support
Response Time: 0 – replied after 24 hours
Reply Information: 5 – Basic information supplied
Friendliness: 5 – formal
Live Chat Support: 0
Telephone Support: 0
Total: 10/40
ParadisePoker minimum deposit : £10
Support Email: [email protected]
